Privacy Policy
Last updated: May 19, 2025
At Jerseywala (website: jerseywala.shop, Facebook: Jerseywala.Originals, Instagram: @jerseywalaaa), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to protect it.
By using our website, placing an order, or interacting with our social media pages, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to process your order and deliver it to you. This includes:
- Name – to address you correctly.
- Billing & Shipping Address – to deliver your jersey(s).
- Phone Number – to coordinate delivery and send order updates.
- Email Address – for order confirmation and support communication.
- Payment information – we do not store your card/bKash/Nagad details. All payments are processed through third‑party secure gateways.
We do not collect sensitive personal data (e.g., national ID, bank account numbers) unless required for customs (for international orders) – which we do not handle currently.
2. How We Use Your Information
Your information is used solely for:
- Processing and fulfilling your order (size, printing, address verification).
- Communicating order status (confirmation, dispatch, delivery updates).
- Improving our services, website, and customer experience.
- Resolving disputes or issues (e.g., delivery problems, returns).
- Sending promotional offers only if you have explicitly opted in (you can unsubscribe anytime).
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing Your Information
We may share your information only in the following limited cases:
- Courier services – your name, address, and phone number are shared with the delivery company (e.g., Sundarban, Paperfly, RedX) so they can deliver your order.
- Payment processors – bKash, Nagad, or card payment gateways receive your transaction details (not your full personal data).
- Legal requirements – if required by law or to protect our rights, we may disclose information to authorities.
No other third parties have access to your personal data.
4. Data Security
We take reasonable precautions to protect your information:
- Our website uses SSL encryption (HTTPS) to secure data transmission.
- Access to your personal data is restricted to authorized Jerseywala staff only.
- We regularly review our security practices.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies & Tracking
Our website uses cookies (small text files) to:
- Remember your cart items.
- Improve site performance and load times.
- Analyze anonymous usage statistics (via tools like Google Analytics).
You can disable cookies in your browser settings, but doing so may affect functionality (e.g., adding items to cart may not work correctly).
6. Your Rights
You have the right to:
- Access – request a copy of the personal data we hold about you.
- Correction – ask us to fix inaccurate or incomplete information.
- Deletion – request that we delete your data (except where we must keep it for legal or order‑related reasons).
- Opt‑out – unsubscribe from marketing messages at any time.
To exercise any of these rights, contact us using the information below.
7. Data Retention
We retain your order information (name, address, phone, purchase history) for:
- 7 years (as required by tax and accounting laws in Bangladesh).
- After that, we will anonymize or delete your data.
Chat history on Facebook/WhatsApp/Instagram is stored by those platforms according to their own privacy policies. We recommend you review them as well.
8. Third‑Party Links
Our website may contain links to other sites (e.g., courier tracking, payment gateways). We are not responsible for the privacy practices of those external sites. Please read their policies before providing any information.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes means you accept the new policy.
11. Consent
By using our website, placing an order, or contacting us, you consent to the collection and use of your information as described in this Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please reach out:
- WhatsApp / Phone: +880 1700 000000 (replace with your actual number)
- Email: support@jerseywala.shop
- Facebook Page: Jerseywala.Originals
- Facebook Group: Jerseywala Community
- Instagram: @jerseywalaaa